Shipping & Returns

At Fitness Brand, we are committed to fulfilling and shipping your orders promptly.

Our process involves:

  • Order Processing: Orders are imported from our online store, packaged, and ready for carrier pickup within 2 business days.
  • Exceptions: In cases of unexpected order surges, staff shortages, or technical issues, this timeframe may be extended. We will communicate any delays promptly.

Delivery Options and Costs

  • UPS Domestic (US): 3-5 business days
  • Estimated Lead Time: 5-7 business days (fulfillment + transit)

Carrier Information

We use UPS for all our domestic shipping needs. Tracking information will be provided once your order is shipped.

International Shipping

Currently, we do not offer international shipping. Please check back for updates.

Special Circumstances

Please note that delivery times may vary due to factors such as weather, holiday volumes, and carrier delays.

Contact Us

For any inquiries regarding your order status or our shipping policies, please contact us at support@fitnessbrand.net.

Returns and Exchanges Policy

At Fitness Brand, we want your shopping experience to be delightful. If you are not entirely satisfied with your purchase, please review our returns and exchanges policy below.

Return Time Frame

  • Exchanges: Accepted within 30 days from the purchase date.

Conditions for Returns

To be eligible for an exchange, the product must:

  • Be in unused condition and in its original packaging.
  • Be undamaged and unaltered.
  • Include proof of purchase (receipt, invoice, etc.).

Non-Eligible Items

  • Sale or clearance items.
  • Perishable goods.
  • Made-to-order or customized items.

Initiating an Exchange

  1. Contact Us: Email our customer service team at support@fitnessbrand.net with your order details.
  2. Return Instructions: We will provide you with return shipping instructions.
  3. Send the Item: Use a trackable shipping method and consider insurance.
  4. Receive Replacement: Once we receive the original item, we will send you the replacement promptly.

Shipping Costs for Returns

Customers are responsible for covering the shipping costs associated with exchanges. We recommend using a trackable shipping method and considering insurance.

Ensuring Safe Returns

Please ensure careful packaging of all returned items to prevent damage. We reserve the right to refuse exchanges for items received in a damaged condition or used beyond necessary inspection.

Need Assistance?

For any questions or concerns regarding our returns and exchanges policy, please contact our customer service team at support@fitnessbrand.net.

Policy Update

This policy was last updated on July 3rd, 2024. Any future updates will be communicated clearly and transparently.  Thank you for choosing Fitness Brand.  By following these best practices, your shipping and returns page will be more comprehensive, clear, and customer-friendly.